Testimonials

Diane,

As a fellow business manager I thought it would be nice to hear some positive thoughts instead of constant complaints. I just wanted to let you know how great the people are that you have working for you. My wife and I visited your store a month or two ago to look at the puppies. We happened to read the article you had in regards to the poor dog foods that are out there. We decided to ask one of  the young ladies who was tending to the pups about what she would suggest as far as food goes.

 
She was fantastic! She gave us about a 20 minute lesson on each of the different foods you sold. She pointed out the benefits of each and then helped us choose what was best for our two Shiba Inu's.  She could not have been more polite or helpful, sadly I do not recall her name, but I do know she owned a Shiba Inu herself.

Fast forward to this past weekend. I was looking into purchasing a 12 gallon Nano Cube and I stopped in to ask some questions. Chris was fantastic as he walked me through everything I would need, how to set it up and what to do with the Live Rock. So I went home and got on the internet to read about them before I made my purchase. I could have purchased the Nano Cube online for about 20-30% less,  however because of the people you hired and all of the help and service they have provided me, I went back to your store to make my purchase.

As I said I am a small business manager and its extremely difficult to find good people. I just wanted to let you know,  you have one more loyal customer simply because of who you have working for you. You have people that care about their jobs and not just a pay check.

Sincerely,
Brent

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Diane,
 
When my parents moved from Sanatoga to North Coventry about 19 years ago, they decided it was time to look for a dog. Over the next few years, we had nothing but bad experiences with dogs that we attempted to rescue from shelters because they all ended up being too aggressive for a family of 3 young children. Then one day about 1993, my mother went to Diane's Pets to get food for our hamsters and she fell in love with a dog who would from then on be known as Rusty. He was a tan cockapoo puppy who Diane rescued from a bad situation along with his sister. If I remember correctly, she said that he was abused and/or crate bound 24-7 until she rescued him and took him under her wing. When we adopted him, my parents were impressed with Diane's neuter/spay program that she uses through her store and we promptly got him neutered and we took great care of him. He was the nicest dog with the most expressive face and he never once growled or threatened another animal or human. I can remember when I was around 14, walking a couple of miles from our home to Diane's Pets to buy him a new collar with the money that I earned from my first paycheck at my first job as a dishwasher at the Coventry Diner. Over the next 15 years, Rusty was a great dog that gave our family nothing but happiness and friendship right up until the end. About 3 months ago, he had to be euthanized for his inability to function and enjoy life as we always knew him. He is now buried in our back yard and he was buried wearing the collar that I purchased with my paycheck from my very first job. Our family can not express how much we loved the dog that we found through your business.
 
I wanted to write you this letter to display my gratitude towards your continuing dedication to your efforts. I do not know of another pet store where I can go and know that each and every pet there is cared about. All over the place there are big box stores that sell things for ten cents cheaper than the place next door but I know that when I pay that extra ten cents at Diane's Pets, that extra ten cents is helping a cause that is driven by a person who actually cares. That is the number one reason why I chose to take my new cat to the ASNC to have her spayed.
 

Thank You,
STH
 

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Dear Diane,
 

My name is Alison.  I wanted to write because of the wonderful people I have found at your establishment.  I was in on Tuesday morning and I spoke with Terry.  I lost my 10 year old weimaraner Vixen due to a cancerous tumor in her spleen.  It was a shock to us.  She was the best companion you could ask for.  We miss her dearly.  I visited your store to look for a collar and leash for our new weimaraner that will come home to us in November.  I spoke with Terry for quite some time about food, collars, crates, etc.  She was exceptionally helpful and sealed my decision to purchase all of our supplies and food from you.  I felt that she took the time to answer my questions and explain things to me like no one I have ever experienced.  She seemed very knowledgeable about different food, crate training, etc.  and I felt like I am more prepared to handle our new puppy.  Thank you for providing such a great store, knowledgeable people and services to our community.  It is very much appreciated.  Keep up the great work and Thanks again.
 
Warm regards,
Alison

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Hi Diane,

 

I e-mailed you a few weeks ago regarding the white puppies in your store.  I wanted to thank you and let you know we are thrilled with the newest member of our family. "Scruffy" is amazing. We brought him home last week (Tuesday) and he has been such a joy.  The girl in the store, who I met with twice, was also amazing.  She really helped me prepare for my first puppy and made it very easy.  Scruffy is now enjoying lying around the house and long walks to the bus stop each morning with my girls.

 

Thank you!

Christine